1. Free Cancellation Window

Most bookings may be canceled free of charge within 24 hours of the reservation if the pickup date is at least 48 hours away.

2. Standard Cancellations

• Cancellations made less than 24 hours before pickup may incur fees.

• No-shows are non-refundable.

3. Refund Eligibility

You may be eligible for a refund if:

• You canceled within the free window

• Your booking included a refundable rate

• We failed to deliver the reserved vehicle category

Refunds are processed to the original payment method within 5–10 business days.

4. Non-Refundable Situations

• No-show at pickup

• Invalid or expired driver’s license

• Booking made under a non-refundable offer

• Early return of the vehicle (unused days not refunded)

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5. Insurance & Damage Policy

1. Mandatory Coverage

All renters must have:

• Personal Auto Insurance
  or

• Purchase insurance through us

2. Optional Coverage

• Collision Damage Waiver (CDW): Reduces financial liability

• Supplemental Liability Insurance (SLI): Covers third-party claims

• Personal Accident Insurance (PAI): Covers medical expenses

3. Damage Responsibility

You are responsible for:

• Scratches, dents, or body damage

• Interior stains or burns

• Tire and windshield damage

• Lost keys or accessories

4. Accident Procedure

In the event of an accident:

• Contact local authorities immediately

• Notify us within 24 hours

• Provide police report and insurance details

• Follow claim documentation requirements

5. Unauthorized Damages

Insurance does NOT cover:

• Reckless or DUI driving

• Off-road damage

• Unauthorized driver accidents

• Driving in restricted areas